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We look forward to welcoming you!
Booking your stay implies full acceptance of our terms and conditions. General Terms and Conditionsthe Campsite Rules and Regulations as well as the Swimming pool displayed at the entrance.
Booking only becomes effective with our agreement (subject to availability) and after receipt of the deposit requested + the optional cancellation guarantee. Camping les Cinq Châteaux offers family holidays, in the traditional sense, and the accommodation is specially designed for this purpose. Camping les Cinq Châteaux reserves the right to refuse any booking which is contrary to this principle, or which seeks to deviate from it.
The Reservation is nominative and may not be transferred or sublet. The management reserves the right to refuse accommodation to persons whose names are not those given on the "reservation request". Under no circumstances may it be occupied by more people (including children and babies). In this case, the campsite has the right to refuse any additional persons. Minors must be accompanied by their parents or legal guardians.
Allocation of places Bookings are made in the order in which they are received and according to the constraints of the schedule. The management reserves the right to change the allocation of pitch/rental numbers.
Group bookings. Any booking of more than 3 accommodations by the same individual or by different individuals who know each other and are travelling together for the same reasons on the same dates is considered to be a group. Our accommodation is exclusively for individuals. For all group booking requests, you must contact us by telephone, e-mail or via our Contact Us section. We reserve the right to examine the booking request before accepting or refusing it.
All our rates Prices are available on the website (texts and photos are non-contractual), by telephone or on site. Rates are dynamic and may change throughout the season. Any benefits or promotions offered by our establishment after the booking date cannot be applied to a booking that has already been confirmed and paid for in full or in part. The contractual price may be subject to change, within the legal and regulatory limits, in the event of variations in the applicable VAT rates between the date of booking and the date of payment of the balance.
The Tourist tax represents the communal and departmental share and is 0.66? per night and per person over 18.
A tax ofEco Participation may be added between the date of reservation and the date of payment of the balance if the competent authorities (SMICTOM du Périgord Noir - Département Dordogne...) increase the financial contribution of companies to the taxes for the abstraction of natural resources (clean water) and the reprocessing of waste (waste water, household waste).
Rules for rental accommodation For bookings made more than 30 days before the start of the holiday, a deposit of 25% of the price of the services booked, plus ?15 administration fee, and possibly the amount of cancellation insurance, must be paid on booking. The balance must be paid no later than 30 days before arrival (except holiday vouchers or cash). For bookings made less than 30 days before the start of your stay, the full amount must be paid on the day of booking.
For the locations The deposit is set at 60 ? plus 15 ? administration costs. The balance will be paid on arrival.
Payment methods accepted We accept the following forms of payment: CB, Visa, Eurocard, Mastercard, bank cheques in euros cleared in France, holiday cheques, connect holiday cheques and bank transfers. If full payment is not received 30 days before your arrival, Camping les Cinq Châteaux reserves the right to consider the reservation cancelled (except where payment on arrival has been agreed with the campsite). Payments made will not be refunded.
Changing your booking
Customers may request a change to their stay (campsite, date and/or type of accommodation) by writing to the campsite (by post or e-mail), subject to availability. No postponements will be accepted for the following season. Customers should note that if they change their holiday, they will not be able to benefit from any promotions subsequent to their initial booking, as the date of the first booking will be taken as the reference date. If no change is made, the customer will have to continue with the holiday under the original booking conditions or cancel it in accordance with the cancellation insurance conditions.
Unused benefits
If your stay is interrupted or cut short (late arrival, early departure), you will not be entitled to a refund for any reason whatsoever.
Cancellation by camping les Cinq Châteaux
In the event of cancellation by the campsite, except in cases of force majeure, the stay will be refunded in full. However, this cancellation cannot give rise to the payment of damages.
Cancellation by the camper
Cancellation and interruption of stay insurance is optional and payable in addition to the rental price at the same time as the deposit. No refunds will be made unless you take out cancellation insurance. All bookings must be cancelled in writing (e-mail) to camping@les5chateaux.com or by post. If the cancellation occurs :
Cancellation Insurance can only be taken out at the time of the initial booking request. The general terms and conditions of cancellation insurance can be consulted at any time on our website or on request. This insurance reimburses you the compensation for breach of contract indicated above, in accordance with the terms and conditions of the contract. Cancellation insurance : MEETCH
Your rental accommodation is fully equipped: furniture, crockery, pillows and duvet. The basic package is for 2 to 6 people, depending on the type of accommodation. As stated in the description on our website, each accommodation is designed for a specific number of people. For safety and insurance reasons, the maximum number of occupants cannot be exceeded.
Sheets and towels are not provided in the rentals (options available on reservation).
Tents are not permitted on the pitch (unless agreed by the management). The "PARKING" area is designed for one vehicle only. All other vehicles must park outside the campsite.
Arrival and departure on the day of your choice, except in July and August (Saturday or Wednesday). Minimum length of stay varies according to the period and type of accommodation, details on our website.
Arrival in chalets from 4.00 pm to 7.30 pm.
When the keys are handed over, you will be asked to pay a deposit of ? 200 by bank transfer to cover any damage to the accommodation. There is no inventory on arrival and departure, any dissatisfaction with the HouseholdAny damage to the property, or the general condition of the accommodation, must be reported on the day of arrival to enable our teams to rectify the situation. After this time, no complaint will be accepted.
Smoking is strictly prohibited in the accommodation. Any smell of tobacco requiring the washing of curtains and duvets will result in the deposit being cashed.
The arrivals on camping pitches are available every day between 2.00 pm and 7.30 pm. Connection to the electrical terminals must be made using cables and plugs that comply with current legislation. Please allow for a cable length of 30 metres and a European adapter. The campsite is unable to supply the above equipment. Pitches can accommodate a maximum of 6 people.
In the event of late arrivalPlease contact us before 6 p.m. so that the campsite can make arrangements. (by e-mail to camping@les5chateaux.com). If you wish to arrive in the morning, you must book the night before. Any delay in the arrival time must be notified so that the rental can be retained. The manager reserves the right to dispose of the pitch if there is no news within 24 hours of the scheduled arrival date. Payments made will not be refunded.
Departure in rental accommodation
On the day of departure indicated on your contract, the rental accommodation must be vacated before 10am. The accommodation must be left in a clean and tidy condition, and the inventory checked. The deposit is retained after your departure, and it is when our team visits within 48 hours that the deposit is cancelled (credit card imprint) if no damage or lack of cleaning has been noted, or cashed partially or totally if the cleaning has not been carried out or if damage and/or missing equipment has been noted. In this case, the customer will be informed by e-mail (with supporting photos) or by text message (if there is no e-mail).
The camping pitches must be vacated before 12.00 noon. Departure after 12.00 p.m. will give rise to the payment of an additional night. In the event of early departure, all days booked will be billed.
During your stay
It is the camper?s responsibility to take out insurance: campers are responsible for looking after their personal belongings (bicycles, etc.). The campsite declines all responsibility in the event of an incident for which the camper is liable. All guests must comply with the campsite rules and regulations. Each tenant is responsible for any disturbance or nuisance caused by people staying with them or visiting them.
The visitors
For security reasons, visitors must register with reception on arrival before visiting a tenant. Access to the swimming pool is strictly forbidden to all visitors. The management reserves the right to refuse access to the campsite to unregistered visitors.
Barbecue
Electric barbecues are not permitted on the campsite. Each rental unit has a charcoal barbecue. The campsite also has two communal barbecue areas.
The animals Pets are accepted at an additional cost, subject to a limit of 1 pet in a rental accommodation and 2 pets in a pitch. Tenants must comply with the following conditions: ? they must not sleep on the beds, benches or duvets; ? they must never be left alone in the facilities; ? they must be kept on a lead and their vaccinations must be up to date. Animals are not allowed in the pool area, food shops or buildings. 1st AND 2nd CATEGORY DOGS, OR SIMILAR AND PETS PROHIBITED. They must not disturb the peace and safety of other campers. Owners must pick up after their pets.
Please note that during the high season, only 3 rental properties (Classic Range) can accommodate pets under the same conditions.
For any stay with a pet, you will be asked to pay an additional deposit of 90? to cover the cleaning costs inherent in the presence of the pet.
Supplements
Any undeclared supplements (extra person, dog, etc.) discovered during an inspection during the stay will be billed to the customer from the date of arrival.
The pool is free and reserved for campsite customers only. For reasons of hygiene and safety, only clothing suitable exclusively for swimming, tight-fitting and short, is accepted: one-piece or two-piece swimming costumes, swimming briefs or swimming shorts. Bermuda shorts are not permitted in the pool. No drinking, eating or smoking on the beaches. No large inflatable animals or buoys allowed.
The Traffic and parking vehicles and recharging electric vehicles
Vehicle speed is limited to 10 Km/h. The gate to the campsite is open from 7.00 to 23.00. There is an overnight car park (visitor car park) at the entrance to the campsite. In all cases, only vehicles belonging to campers staying at the campsite may be used. As the campsite has no electricity points, it is strictly forbidden to recharge electric vehicles on the campsite premises. Charging points are available in the village, a 15-minute walk away. A charge of ?50 will be levied by the campsite for each vehicle charged.
Noise
All campers must respect the quiet of the night between 11pm and 7am.
In the event that a customer disrupts the stay of other users, does not respect the provisions of the house rules or has given false information concerning the occupants of the plot, the manager or his representative may, orally or in writing, if he deems it necessary, give formal notice to the customer to cease the disturbance. In the event of serious or repeated breaches of the internal rules and regulations, and after the manager has served formal notice to comply, the contract may be terminated. In the event of a criminal offence, the manager may call in the police.
Image rights
During your stay, we may take photographs and/or videos within the campsite for the purposes of entertainment and/or communication in which you and the persons accompanying you are likely to appear.
You must give your express authorisation for them to be used, for yourself or for minors over whom you have authority. If necessary, you should express your disagreement with the image rights as soon as you arrive.
Rules of procedure
Throughout your stay, you must comply with the campsite rules and regulations, a copy of which is displayed at reception. We will be happy to send you a copy by e-mail on request.
The contractual client of the accommodation or pitch (name given on the booking form) undertakes to use, and to ensure that any persons accompanying him/her use, the park facilities and installations in accordance with their intended purpose and normal use. In particular, they undertake to leave their accommodation or pitch in good condition when they leave at the end of their stay.
Any damage to the premises, trees and plantations, or loss or destruction of the furnishings in the mobile homes or public buildings on the park automatically renders the person responsible liable. The contractual customer of an accommodation or pitch is considered to be personally liable for any damage, loss, deterioration, disturbance or nuisance caused by persons who are not the owner of the accommodation or pitch.
are staying with them or visiting them. The contractual customer of the accommodation or pitch acknowledges that he/she has read the campsite?s internal rules and undertakes to respect them and to ensure that they are respected by any persons accompanying or visiting him/her. If a customer causes a disturbance or nuisance to other customers or affects the integrity of communal facilities, the campsite reserves the right to
immediately terminate their stay without payment of any compensation and without prejudice to any claims for compensation that the campsite or third parties may make against them.
The same would apply if the campsite found that the accommodation was being used inappropriately (number of visitors, etc.).
of occupants in excess of the authorised capacity of the accommodation). The customer certifies that he/she has a civil liability policy with his/her insurer covering damage caused to the rented or entrusted property.
Under no circumstances will the campsite be responsible for the safekeeping of personal belongings within the park.
In addition to its legal liability, the campsite cannot be held responsible for :
In low season, and for reasons linked to visitor numbers, the campsite reserves the right to modify or cancel its services.
cancel certain planned facilities, amenities, services or events. For all low season bookings, we advise you to contact the campsite to confirm these points.
In accordance with the French Data Protection Act (Loi Informatique et Libertés) no. 78-17 of 6 January 1978, customers are hereby informed that their personal data will not be passed on to third parties.
or personal information marked as mandatory collected in connection with the
The Customer has the right to access, rectify and delete any personal data. The Customer has the right to access, rectify or delete any personal data.
and the right to object to the transfer of this data to third parties, which can be exercised by writing to CAMPING
LES CINQ CHÂTEAUX - 269 Impasse Thierry Gallon - 24220 VÉZAC.
All complaints concerning the conditions of the stay must be made on site.
to management to enable them to find an immediate solution. If you are not satisfied with the response
not, you can refer the matter to a consumer ombudsman within a maximum of one year from the date of your application.
from the date of the complaint sent by recorded delivery to the operator. To do this, you must submit a file
online at the following website https://www.mediateur-consommation-smp.fr or send an application by
by post to the following address company Professional mediation? 24 rue Albert de Mun ? 33000 Bordeaux.
camping@les5chateaux.com
lieu dit La Cabane, La Cabane, 24220 Vezac
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We look forward to welcoming you!